Communication is one of the foundations of every business. If employees and clients cease to get in touch with each other properly, there is a high chance that the company will fail.

That said, companies need a medium to facilitate long-distance conversations. In the past, this used to be the legacy telephone system, consisting of telephone lines running on copper wires.

It was the perfect solution in the past, but it is now inefficient in today’s time and technology. There are other reasons why companies should leave legacy telephone systems behind, some you will find below.

1. Legacy Telephone Systems Are Costly to Maintain

When you look at the cost of maintaining a legacy telephone system, you can see it can be quite expensive.

In addition to the monthly rental fees of the hardware, you will also have to pay the monthly service fees. You waste a lot of money maintaining this kind of equipment. 

Even worse is that technology is constantly evolving. It means finding parts for legacy telephone systems will become more challenging as the system gets phased out by new technology. 

2. Legacy Telephone Systems Have Limited Calling Features

One of the most common problems of legacy telephone systems is the lack of features.

You need to have powerful phone features, such as conferencing calls and call transfers, to increase your productivity.

These calling features are part of the building blocks of your business. Your team will never grow if your legacy telephone system cannot support these features.

3. Legacy Telephone Systems Have Security Vulnerability 

If you have a legacy telephone system, there is a high chance that you will get exposed to security threats. You need to ask yourself how secure the system is in your office.

If you still use traditional phone systems, you are utilizing old-fashioned hardware. As such, the system is vulnerable to attacks. Hackers can easily break into the system by compromising the hardware or the software of the system.

With technology shifting from analog to digital, the risk of being exposed to a hacker will only increase. You may want to consider working with IT consultants to replace your current phone system.

4. Legacy Telephone Systems Are Not Reliable

In the past, legacy telephone systems were the only hope companies had in communicating. However, they are unreliable because they are affected by the weather and distance.

Fortunately, new technology has addressed these issues. For example, the voice-over IP (VOIP) telephone system can enhance business communications. It uses the internet to facilitate communications, meaning it doesn’t get affected by weather and distance.

If your in-house IT team cannot make the change between telephone systems, you can always look into working with specialized IT consultants with experience in upgrading communication lines. This way, you can increase productivity in your company. 

5. Legacy Phone Systems Can Delay Your Response to Client Requests

A major issue with utilizing legacy telephone systems is the difficulty in receiving and responding to client requests.

You have to wait for the client to call you and leave a message first. After receiving it, you need to call the client back if necessary and explain the situation.

The delay in responding to client requests can be a huge time waster with legacy telephone systems. It’s time for you to switch systems, resulting in a shorter response time and better customer service.


In today’s modern age, it’s best for companies to abandon using legacy telephone systems. The risks are far too high, and the hardware is becoming more vulnerable to hacking.

With the help of dedicated IT consultants, you can upgrade your communication lines to ensure greater productivity in the company.

Febyte is a firm of IT consultants in New York committed to improving businesses with innovative solutions. We can assist with websites, Business Intelligence reporting, ERP, and CRM. Give us a call to address issues with your telephone system. 

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